FAQ

We’re happy to accept returns of unused items in their original condition (unwashed, undamaged, with tags attached) within 7 days of delivery. You can return your product for store credit or request a refund to the original payment method. For COD, we can issue a credit note or refund the full amount to the bank details shared. You can always return or exchange your order by following the following steps:

Please note: Customer is responsible for paying the shipping costs of returned item and exchanged item.

• Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

• Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit. 

• Refund/replacement will be initiated as soon as we receive the product from you. 

Please note that sale items are not eligible for returns or exchanges.

• Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.
• In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.
• If you don’t get the return within the promised date, contact us immediately.

• We offer several shipping options, including standard shipping, express shipping, and international shipping. Delivery times will vary based on the shipping option selected and the recipient’s location.

  Free shipping on all orders above 300

Yes, we offer international shipping . The cost varies as per the country and/or region and will be automatically calculated upon checkout.  If you are unable to find your country on the list, please email us at info@sustainablyy.com and we’ll arrange the delivery. 

All designs in our store are made on order, which means it is made for you. This also means that your orders will be delivered to you within our normal delivery timeline i.e. 15 to 20 days*. We will contact you once your order has been processed and picked up by the courier.

*Some products have a different delivery timeline and is mentioned in their product description. Please read carefully the product description for details. 

Note: 

For International orders, Import tax and local taxes is charged by the customs of the importing country and it is not in our control. It is completely up to the customs how they determine value of the shipment and levy an import tax. Therefore this tax is the responsibility of the customer receiving the package. 

For Queries: Please contact us for order delivery related queries at info@sustainablyy.com or WhatsApp +971543035950

We accept a variety of payment options, including credit and debit cards, PayPal. COD(within UAE )

If you receive a damaged item, please contact our customer service team immediately. We will work with you to resolve the issue, including offering a replacement or refund for the damaged item.

You can track your order by logging into your account on the website and viewing the status of your order. Alternatively, you can track your order using the tracking number provided in your shipping confirmation email.

The availability of items on the website is subject to change. If an item is in stock, it will be indicated on the product page.

The availability of items on the website is subject to change. If an item is in stock, it will be indicated on the product page.

Unfortunately, once an order has been placed, we are unable to make any changes

We take privacy seriously and will not share your personal information with any third parties. For more information, please see our privacy policy on our website. To Know More visit (Add Privacy Policy Page Link)

In order to initiate a return or an exchange, we require the email ID that was used to make the purchase as well as the order number. If the gift is returned, then we issue a gift card to avoid reaching out to the original buyer. In the case of a refund, it is issued to the buyer.